Privacy and Data Protection Policy

Disclaimer and Scope of Application

The Company is concerned about preserving the confidentiality of personal information and attaches great importance to protecting the privacy of Users of its services.

The purpose of the general conditions is to define the rules applicable to the collection and processing of Personal Data.

Our Privacy Policy details the Personal Data that we collect and process via our platform, the purposes for which we process Personal Data, how we use it and the features we offer.

The Privacy Policy is an integral part of the Terms and Conditions of Use of the website. It applies to all Users of our website.

Our Privacy Policy does not apply to services offered by third party companies, operating Company partner websites or other websites accessible from our services. We are not responsible for how these sites use Personal Data.

Acceptance and updates to our privacy policy

By ticking the box "I have read and accept the general terms and conditions" online, the User confirms that he/she has read and accepted these terms and conditions without restriction or reservation. In case of disagreement with the terms, the User is free to not or no longer use our services.

Our Privacy Policy may be subject to change, it being specified that any reduction of the User's rights cannot be applied without their consent. Therefore, we will post new versions of the Privacy Policy on the website and alert Users by email to the email address provided during registration.

In general, the Privacy Policy is always easily accessible via the various pages of the website.

Responsible for processing personal data

The processing of Personal Data of Users registered on the site complies with French law, in particular Law No. 78-17 of January 6, 1978 relating to data, files and freedoms, as amended (known as the Data Protection Act) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018 (known as RGPD).

In this capacity, we undertake, in the course of our activities, to comply with the provisions of the said Law and to carry out a lawful, fair and transparent processing of Personal Data. In particular, to process data for specified, explicit and legitimate purposes, without being further processed in a manner incompatible with those purposes, for a period not exceeding the time required for the purposes for which they are collected and processed.

Categories of personal data collected and processed via the website

We collect the Personal Data of Internet users who wish to receive our news, activities and make an appointment with our team to share their projects in Mauritius and check their feasibility.

The access and use of the website implies the collection and processing of Personal Data, namely name, surname, telephone number, e-mail and postal addresses, passport, information on their personal and professional project and any other data necessary for a relocation.

Conditions for the use of personal data

(a) Purposes of collection and processing of personal data

The user's personal data are collected and processed only for the purposes defined in this article, namely :

  • Provide and manage our services.
  • Manage the processing of applications for residence permits and work permits or business incorporations filed with the competent administrative authorities of Mauritius.
  • Communicate with users and improve the quality of our services.
  • Communicate news about SmartTraveller and associated companies.
  • Fighting online fraud.
  • Resolve any potential disputes or problems regarding the use of our services

Any use of personal data for purposes other than those mentioned above in our privacy policy will require the prior consent of the user.

The legal basis for the collection of personal data for the above-mentioned purposes is consent as defined in Article 6(1) of the European Regulation on personal data. Consent is defined as any freely given, specific, informed and unambiguous indication of the will of the data subject, by which the data subject, by a clear statement or affirmative action, signifies his or her agreement to the processing of personal data relating to him or her.

In case the applicant is a minor, the legal basis used is that of the consent of the legal representative of the person concerned.

As stated in Article 7 of the PPMR, the user may withdraw his consent at any time, without this affecting the lawfulness of the processing based on consent prior to withdrawal. Before giving consent, the data subject must be informed thereof.

(b) Period of retention of personal data

We undertake to keep personal data only for the period of time strictly necessary for the aforementioned purposes for which they are processed, and in any case within the limits imposed by law. Furthermore, depending on the nature of the personal data, the retention period may vary from a few days to several years.

In any case, we undertake to eliminate personal data from our database after the expiry of these periods.

However, we may retain certain information for a period after a personal account has been closed in order to meet our legal, accounting and tax obligations and, in particular, to prevent any potential illegal behaviour after a personal account has been deleted (use of an old account by a third party). In this case, the data will be deactivated and will no longer be available online.

Sharing data with third parties

(a) No transfer to other third parties

We undertake not to divulge any personal data or information communicated to us. These data and personal information are used exclusively by our internal services and will not, under any circumstances, be transferred or sold to third parties without express prior consent.

(b) Transfer for external processing

The company undertakes to disclose personal information and data only to authorised and trusted service providers, who process it on our behalf, in accordance with our instructions and privacy policy, and in compliance with any other appropriate security and confidentiality measures.

(c) Transfer for judicial and legal purposes

In addition, personal information and data may be disclosed to a third party if the company is obliged to do so by law, a regulatory provision or a court decision, or if such disclosure is made necessary for the purposes of an investigation, an injunction or legal proceedings, whether within the national territory or abroad.

Similarly, we may share information and personal data with companies, consultants or third parties to protect against any violation of the rights, property or safety of the company and its users, in accordance with and in compliance with the law.

Security of personal data

We implement all necessary security measures to protect personal data against unauthorized access, unauthorized disclosure, alteration, damage or destruction of the data we hold.

To this end, the company and its hosting and technical service providers have implemented appropriate measures to ensure the integrity, confidentiality and security of personal data. However, we cannot guarantee that communications and other personal data will not be intercepted or disclosed by a third party.

Respect for the rights of users

The user has a right of information and access, a right of rectification and deletion, a right to limit the processing of personal data, a right of portability, a right of opposition, and a right to personal data, as well as a right not to be subject to automated individual decision making, including profiling.

As such, it should be noted that these rights provide the possibility to change your notification preferences at any time, by accepting or refusing to allow personal data to be used for our marketing or promotional activities.

These rights can be exercised at any time in two ways:

By contacting us at the following email address:

SmartTraveller endeavours to respond to requests as quickly as possible, up to a maximum limit of one month as defined by law, without incurring charges, subject to any abuse of rights. In this case, before implementing this right, we may request proof of identity.

In case of dispute or disagreement, the user has the right to file a complaint with a control authority.

Exclusion of Liability

In no event shall SmartTraveller, its directors, officers, employees and/or sales agents be liable for any damages, including without limitation, indirect or consequential damages or any damages whatsoever arising out of the use or loss of use of access, data, profits, in the event of negligence, resulting directly or indirectly from connection to the site.

The SmartTraveller site is not guaranteed to be available on an uninterrupted basis and no liability will be accepted for any loss or damage resulting from such unavailability.

"The Company" disclaims any liability for any loss or damage that may occur as a result of changes to the content of the website.